Prologue
Getting Started
Configuration
Using SupportKit
Customisation
Working with Tickets
Working with Tickets
Creating Tickets
Tickets can be created through:
- Customer portal form
- Email (auto-converted)
- Admin panel
- REST API
Ticket Statuses
| Status | Description |
|---|---|
| Open | New ticket awaiting response |
| Pending | Awaiting customer response |
| Resolved | Issue has been resolved |
| Closed | Ticket is closed |
Priority Levels
- Low - General inquiries
- Medium - Standard support requests
- High - Important issues
- Urgent - Critical problems requiring immediate attention