Feature Tour

Powerful Features for Modern Support

Discover all the tools and capabilities that make SupportKit the most comprehensive customer support platform for businesses of all sizes.

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SupportKit Dashboard
Unified Inbox

All Channels, One Dashboard

Automatically converts support requests from multiple channels and different brand systems into tickets. Manage everything from a single, powerful dashboard.

Web Forms
Custom form fields for support requests
Email Integration
Auto-convert emails to tickets
REST API
Integrate with external systems
Help Widget
Customizable popup widget
Twitter Facebook WhatsApp Telegram
Unified Inbox
Ticket Management

Streamlined Support Operations

Handle support operations with just a few clicks. No page reloads needed - increasing workflow speed and delivering better customer experience.

  • Team Collaboration

    Private notes and internal messaging for seamless teamwork

  • Custom Fields

    Define custom fields with encryption for sensitive data

  • SLA Plans

    Automatic deadline calculation and escalation tracking

  • Priority Management

    Organize tickets by urgency and business impact

Ticket Management
Multi-Brand Support

One System, Multiple Brands

Configure multiple companies and brands in one SupportKit system. Simplify staff access and management by consolidating all support requests into a single location.

Per-Brand Customization
Unique logo, colors, interface
Operator Permissions
Assign staff to brands
Email Templates
Personalized per brand
Separate Frontends
Different customer portals
Multi-Brand Support
Automation & Tools

Work Smarter, Not Harder

Streamline repetitive operations through powerful workflow automation. Save time and ensure consistency across your support team.

Automatically escalate overdue tickets to supervisors based on custom rules and SLA policies.

Schedule future actions on tickets automatically. Never miss a follow-up again.

Group common actions for one-click execution. Speed up repetitive tasks dramatically.

Pre-written replies for frequently asked questions. Respond faster while maintaining quality.
Automation & Tools
Self-Service Support

Empower Your Customers

Build a comprehensive knowledge base that allows customers to resolve issues independently, reducing support load and improving satisfaction.

  • 1
    Rich Content Articles

    Create articles with embedded images, videos, and code snippets

  • 2
    Customizable Categories

    Organize knowledge base with flexible category structure

  • 3
    Search & Discovery

    Powerful search to help customers find answers fast

  • 4
    Comment System

    Multi-level comments with moderation controls

Self-Service Support
Operator Panel

Powerful Admin Controls

A comprehensive administrative dashboard with security features and maintenance tools to keep your support system running smoothly.

Dark/Light Mode
Comfortable viewing
2FA Security
Enhanced protection
Ticket Recovery
30-day trash retention
One-Click Updates
Auto backup
Operator Panel
Reports & Analytics

Data-Driven Decisions

Gather customer satisfaction data and analyze support team performance with comprehensive reporting and analytics tools.

Customer Feedback
Satisfaction surveys after resolution
Performance Metrics
Track team & agent KPIs
Custom Reports
Build tailored reports
Export & Share
CSV, PDF exports
Reports & Analytics
Multilingual Support

Support in Any Language

Serve customers seamlessly in their preferred language with a simple, flexible language file system.

EN English VI Tiếng Việt ES Español FR Français DE Deutsch JP 日本語
  • Dynamic Translation
  • Auto Language Detection
  • RTL Support (Arabic, Hebrew)
Multilingual Support
Plugins & Integrations

Connect Your Favorite Tools

Extend SupportKit with powerful plugins and integrate with your existing workflow.

Plugins
Google Translate
Slack
Time Tracking
WooCommerce
WHMCS
Blesta
Integrations
LDAP Auth
SAML SSO
Zapier
TrackingTime
REST API
Webhooks

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Features