Prologue
Getting Started
Configuration
Using SupportKit
Customisation
Knowledge Base
Knowledge Base
The knowledge base allows customers to find answers without creating tickets.
Managing Articles
Articles are organized into categories. Each article can have:
- Title and content (supports HTML/Markdown)
- Category assignment
- Tags for better searchability
- Featured image
- Publication status
Categories
Organize your articles into logical categories like:
- Getting Started
- Account & Billing
- Features
- Troubleshooting
- FAQ
Search
The knowledge base includes full-text search across all articles.